This policy governs all orders placed through www.floorarmorauto.com. Floorarmorauto is operated from our primary location and serves customers located within the European region. By placing an order with us, you agree to the terms outlined below, which are designed to comply with applicable Canadian standards and European consumer protection regulations.
Accepted Payment Methods
We accept multiple secure payment methods to facilitate smooth transactions on our platform, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported digital wallets
Shipping and Delivery Terms
Fulfillment Time: Orders are processed and dispatched within 1 to 3 business days from our dispatch facility.
Carrier Partners: We collaborate with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver your automotive floor mat products.
Estimated Delivery Window: Standard delivery is typically completed within 5 to 9 business days following dispatch.
Tracking Notifications: To keep you informed throughout transit, automated tracking updates are dispatched to the email address provided at checkout at key milestones, including dispatch, arrival at regional logistics hubs, and local final mile delivery.
Transit Delays: If a shipment exceeds standard delivery timelines, we will initiate a formal investigation with the respective carrier. Resolution, including applicable reshipment or refund decisions, will be determined based on the findings of the carrier investigation.
Right of Withdrawal and Returns (European Consumers)
In accordance with applicable European consumer protection laws, customers located within the European region possess a 14-day Right of Withdrawal. You may cancel or return your purchase without stating any reason within 14 days from the day after you acquire physical possession of the goods.
Return Shipping Address for European Customers:
XXX
Condition of Return: Returned items must be uninstalled, unused, and sent back in a condition suitable for evaluation. Customers are responsible for applicable return shipping costs unless the item arrived defective or damaged.
Defective or Damaged Items
If you receive items that exhibit manufacturing flaws, structural defects, or transport damage, you may contact our support team via email at ops@floorarmorauto.com within the designated timeframe.
Resolution Process: Customers are required to provide clear photographic evidence of the defect or damage via email.
For verified defective or damaged goods, we will process a full refund or a replacement order without requiring you to ship the damaged physical item back to us, provided sufficient photographic proof is furnished.
Contact Information
For any inquiries regarding shipments, returns, or policy clarification, please reach out to our team at ops@floorarmorauto.com or via telephone at xxx.
