Floorarmorauto (“we,” “our,” or “us”) operates from Canada, supplying premium automotive floor protection directly to customers across Europe.
Order Processing: All orders are processed and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).
Fulfillment Location: Orders are shipped from our fulfillment center located at XXX.
Shipping Carriers & Delivery Times
We partner with international priority carriers, including DHL, FedEx, and UPS, to ensure reliable cross-border transit.
Estimated Transit Time: Standard delivery is expected within 5 to 9 business days from the date of dispatch.
Delivery Notifications: Automated tracking updates are sent directly to the customer’s provided email address at key fulfillment milestones, including order dispatch, carrier handover, and local final-mile delivery.
Customs, Duties, and Taxes (DDP)
All shipments to Europe are dispatched on a Delivered Duty Paid (DDP) basis. This means that applicable import duties, customs clearance fees, and local value-added taxes (VAT) are fully managed and covered by us. Customers will not incur any unexpected customs charges upon delivery.
Shipping Delays & Carrier Investigations
While we strive to meet our estimated delivery windows, international transit may occasionally be affected by customs inspections, carrier network disruptions, or remote regional routing.
Investigation Protocol: If a shipment exceeds the standard delivery timeframe, we will formally initiate an investigation with the respective carrier.
Resolution: Depending on the outcome of the carrier investigation and the specific circumstances of the transit failure, a full refund or a replacement shipment may be issued.
Contact Information
For any inquiries regarding your shipment, please reach out to our customer support team:
