Welcome to Floorarmorauto (www.floorarmorauto.com). These Terms of Service govern your use of our website and the purchase of our automotive floor mats. By accessing our website or purchasing products from us, you agree to be bound by these terms. Please read them carefully before placing an order.<\/p>\n\n\n\n
1.GENERAL INFORMATION<\/p>\n\n\n\n
1.1. This website is operated by Floorarmorauto (Brand: Floorarmorauto).
1.2. Company Address: xxx
1.3. Contact Phone: xxx
1.4. Customer Support Email: ops@floorarmorauto.com
1.5. By using this website, you confirm that you are legally capable of entering into binding contracts and that you reside within our servicing regions in Europe.<\/p>\n\n\n\n
2.ORDERS, PROCESSING, AND FULFILMENT<\/p>\n\n\n\n
2.1. All orders are subject to acceptance and availability.
2.2. Orders are dispatched from our Canadian fulfillment facility. Order processing and preparation require between 1 to 3 business days prior to dispatch.
2.3. Estimated standard delivery transit times are typically between 5 to 9 business days, handled via priority courier services such as DHL, FedEx, or UPS. Automated tracking notifications are sent to the email address provided at checkout during key fulfillment stages, including dispatch, transit hub arrival, and local final delivery.
2.4. In the event that a shipment experiences unusual delays exceeding standard transit expectations, we will initiate an investigation with the respective carrier. Resolution, including potential reshipment or refund options, is determined based on the verified findings of the carrier investigation.<\/p>\n\n\n\n
3.RISK OF LOSS AND OWNERSHIP (EUROPEAN JURISDICTION)<\/p>\n\n\n\n
3.1. For consumers located in the European Union and the United Kingdom, the risk of damage to or loss of goods shall remain with Floorarmorauto until the goods are physically transferred into the possession of the consumer or a third party indicated by the consumer (other than the carrier).
3.2. Ownership of the goods shall pass to the customer upon full payment of the purchase price and physical delivery.<\/p>\n\n\n\n
4.RIGHT OF WITHDRAWAL AND RETURNS (EU CONSUMERS)<\/p>\n\n\n\n
4.1. If you are contracting as a consumer within the European Union, you possess a statutory right to withdraw from your purchase within 14 days without giving any reason, starting from the day on which you acquire physical possession of the goods.
4.2. To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer support email at ops@floorarmorauto.com.
4.3. Goods must be returned in accordance with standard return instructions provided by our support team where applicable.<\/p>\n\n\n\n
5.DEFECTIVE OR DAMAGED GOODS<\/p>\n\n\n\n
5.1. If an item arrives damaged or exhibits manufacturing flaws, you may contact our after-sales customer service via email at ops@floorarmorauto.com within a reasonable timeframe after receipt.
5.2. To expedite resolution for damaged or defective items, customers may provide photographic evidence via email. Upon verification of the provided evidence, we will process a replacement or refund according to the situation. Physical return of severely damaged or defective components may be waived upon explicit confirmation from our support team, allowing resolution via digital evidence alone.<\/p>\n\n\n\n
6.LIMITATION OF LIABILITY<\/p>\n\n\n\n
6.1. To the maximum extent permitted by applicable Canadian and European law, Floorarmorauto shall not be liable for any indirect, incidental, or consequential losses arising out of or in connection with the use of our products or website.
6.2. Nothing in these terms shall exclude or limit our liability for matters where liability cannot be excluded under applicable consumer protection legislation.<\/p>\n\n\n\n
7.GOVERNING LAW<\/p>\n\n\n\n
7.1. These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of Canada and the applicable consumer protection laws of the customer’s country of residence within Europe.<\/p>\n\n\n\n
8.CHANGES TO TERMS<\/p>\n\n\n\n
8.1. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes.<\/p>\n\n\n\n
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